Monday thru Friday
8:30am - 5:00pm


403 Franklin Street
Melrose, MA 02176

Call Us

Ward Insurance: 1-781-665-3333
Pine Insurance: 1-781-665-9100
Toll Free: 1-877-665-7868
Fax: 1-781-665-8703

Trusted Choice®

Trusted Choice® agencies are insurance and finacncial services firms whose access to multiple companies and commitment to quality service enables us to offer out clients competitive pricing, a broad choice of products and unparalleled advocacy.

As a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:

  • Work with you to identify the insurance and financial services that are riht for you, your family or your business, and use our access to multiple companies to deliver those products.

  • Guide you through the claims process for a prompt and fair resolution to your claim.

  • Help solve problems related to your coverage or account.

  • Explain the coverages and options available to you through our agency, at you request

  • Return your phone calls and e-mails promptly and respond to your requests in a timely manner.

  • Provide 24/7 services for our customers, offering any or all of the following: emergency phone numners, Internet account access, e-mail and call center services.

  • Use our experience and multiple comapny relationships to customize your coverage as needed.

  • Commit our staff to continuing education so they may be more knowledgeable in serving you.

  • Treat you with respect and courtesy.

  • Conduct our business in an ethical manner.

We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.